Real-World Reference: Moving Beyond Theory
Thu, Sep 22, 2016, through Fri, Sep 23, 2016
The Historic New Orleans Collection
New Orleans, LA

Early-Bird Registration Deadline: September 2, 2016

Co-Sponsor: The Historic New Orleans Collection

Workshop Description

As anyone providing reference services to users knows, archival reference is more than handing out boxes and watching the reading room. This two-day workshop is designed to provide an overview of traditional reference service and of the challenges introduced by Google “discovery,” Web 2.0 applications, and “More Product, Less Process.”

Part 1 is geared toward front-line reference professionals and focuses on the reference interaction, including orientation, the entrance and exit interviews, and providing research
instruction and outreach.

Part 2 concentrates on management of reference services, including copyright, mission, and establishing and implementing reference policies and procedures. Through lecture, exercises, and group discussion, learn about developing mission statements, establishing policies and procedures, copyright basics, interlibrary loan, retrieval and handling of materials, effective use of Internet resources, and evaluating reference services.

Part 1 and Part 2 can be taken together or separately. You’ll have the opportunity to choose exactly what you need as you complete the registration form.

http://saa.archivists.org/events/real-world-reference-moving-beyond-theory-1726/730/